Frequently Asked Questions

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7 Can you create a custom piece for me?

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Absolutely! If you have a particular idea in mind, please feel free to reach out via the form on the Get in Touch page and we’ll be happy to discuss how to bring your vision to life.

How long will my order take?

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All pieces are lovingly made-to-order. The average processing time is 2 weeks from the date of your purchase, however this may be slightly sooner or later but we always aim to ship orders as soon as possible.

Can I change my order after placing it?

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Please get in touch as soon as possible. We'll do our best to help, but changes may not be possible if your order has already been made and packaged.

Do you accept returns?

How do I care for my piece?

What if my item arrives damaged?

Can I send an order as a gift?

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Please contact us before ordering if you have a special gifting request, and we'll be happy to accomodate wherever possible!

We recommend keeping your charms away from prolonged contact with water, perfumes and harsh chemicals, and avoiding excessive pulling or forceful maneuvering.

We accept returns on non-personalised items in accordance with your statutory rights. However, personalised and/or custom items cannot be returned for a change of mind. Please note that if the item you received is faulty or damaged, this may be returned or replaced according to your preference.

We're sorry if something isn't quite right! Please contact us with your order number and details of the issue, and we'll help put things right.