Each keychain and bag charm is carefully handmade, with many pieces created especially for you.

Please allow up to 2 weeks for us to prepare your order before dispatch.

Personalised orders may require a little extra preparation time, but we'll always do our best to get your creations on their way as quickly as possible.

Processing times exclude weekends, bank holidays and delivery times.

We currently offer UK delivery and International delivery.

Our UK delivery options are:

• Standard Delivery: £2.99 — estimated 3 working days

• Express Delivery (if available): £5.99 — estimated 1 working day

Our International delivery options are:

• Standard Delivery: £13.99 — estimated 8 working days

• Tracked Delivery: £17.99 — estimated 7 working days

All available delivery options and charges will be clearly displayed before you complete your purchase.

Delivery estimates begin once your order has been dispatched.

Once your order is on its way, we'll send you a dispatch confirmation email.

If your chosen delivery service includes tracking, we'll provide the tracking details so you can follow your parcel's journey.

If your order hasn't arrived within the expected timeframe, please get in touch and we'll be happy to help.

We hope you absolutely love your Charmed by Sunny purchase! However, we understand that sometimes things don't go quite as planned.

Our returns policy depends on whether your item is personalised or non-personalised.

Personalised & Custom Orders

Many of our products are created especially for you, using your chosen initials, colours, beads and charms.

Items that are made to your individual specifications or personalised are not eligible for a change-of-mind return or cancellation.

We'll always do our best to help if you need to change an order, so please contact us as soon as possible.

If we've already started preparing your personalised creation, changes may not be possible.

Please note: Your statutory rights remain unaffected. If your item arrives faulty, damaged or not as described, we'll work with you to put things right.

Non-Personalised Items

If you've purchased an eligible non-personalised item and have changed your mind, you can cancel your order within 14 days of receiving it.

*To arrange a return:

1. Contact us at hello@charmedbysunny.co.uk within 14 days of receiving your order.

2. Include your order number and let us know you'd like to make a return.

3. We'll provide the return address and instructions.

4. Send your item back within 14 days of notifying us of your cancellation.

Items may be inspected as you would in a shop. Please take care when handling them, as any handling beyond what is necessary to inspect the item may result in a lawful deduction from your refund if its value has been reduced.

Return postage: Customers are responsible for the direct cost of returning non-faulty items when cancelling due to a change of mind.

Oh no! If something isn't quite right with your order, we're here to help.

If your item arrives damaged, faulty or different from what you ordered, please contact us at hello@charmedbysunny.co.uk

If possible, include your order number, a short description of the issue and photographs showing the problem.

We'll review the issue and arrange an appropriate resolution, which may include a refund, repair or replacement, in accordance with your statutory consumer rights.

Where a product is faulty or not as described, we'll cover reasonable return postage costs.

These rights apply to both personalised and non-personalised items.

Once we've received your return, we'll process any refund due within the legally required timeframe.

For eligible change-of-mind cancellations:

• We'll refund the cost of the returned item or items.

• If you selected a more expensive delivery service, we'll refund the equivalent cost of our least expensive standard delivery option.

• If you return only part of an order, the original delivery charge will not normally be refunded unless required by law.

• Return postage is the customer's responsibility for change-of-mind returns, as explained above.

For faulty or incorrectly described products, applicable delivery and return costs will be refunded in accordance with your statutory rights.

Refunds will be made to your original payment method unless otherwise agreed.

We will issue any refund due within 14 days of receiving the returned goods or evidence of their return, whichever is earlier. If you cancel before dispatch, we will refund you within 14 days of cancellation.

Your payment provider may take additional time to make the money available in your account.

Every Charmed by Sunny creation is made with care, and that's part of what makes them special!

Because our products are handmade, there may occasionally be slight variations in bead placement, arrangement or colour appearance compared with our product photographs.

These small differences are part of the handmade process, provided that your item still matches its description and meets applicable quality standards.