Charmed by Sunny is a UK-based small business specialising in handmade keychains, bag charms and personalised accessories.

Each piece is thoughtfully created with care and attention to detail, giving you something unique to enjoy or gift to someone special.

Business name: Charmed by Sunny

Business owner/legal trading name: Morgan Wyllie

Email: hello@charmedbysunny.co.uk

Website: charmedbysunny.co.uk

Our products are handmade, and many can be personalised with your choice of colours, initials, beads and charms.

We do our best to ensure that all product descriptions, photographs and details accurately represent the items available.

However, please keep in mind:

• As our products are handmade, slight variations in bead positioning, arrangement and finishing may occur.

• Colours may appear slightly different depending on your screen settings and lighting.

• Product measurements are approximate unless otherwise stated.

• Natural variations in handmade items are part of their individual character and do not necessarily indicate a fault.

Any variations will not affect your statutory rights to receive products that are as described, of satisfactory quality and fit for purpose.

When placing an order through our website, you are responsible for ensuring that all information provided is accurate and complete.

This includes your contact details, delivery address and any personalisation choices.

Our checkout allows you to review your order before completing your purchase.

Once your order has been submitted, you will receive an email confirming that we have received it.

Your order is accepted, and a contract is formed, when we send you an order acceptance or dispatch confirmation.

We reserve the right to decline an order before acceptance where reasonably necessary, including where:

• A product is unavailable.

• There is an obvious pricing or listing error.

• We cannot fulfil a requested personalisation.

• We reasonably suspect fraudulent activity.

If we are unable to accept an order for which payment has already been taken, we will notify you and issue a full refund.

We love creating something that's uniquely yours!

For products offering personalisation, please carefully review your selections before completing checkout.

This might include:

• Initials or letters

• Bead colours

• Charm choices

• Specific arrangements or design requests

We will create your item using the details provided with your order.

If you notice an error after ordering, please contact us as soon as possible.

We will do our best to accommodate changes, but once production has begun, we may not be able to make amendments.

Important: Items made to your individual specifications or clearly personalised for you are generally exempt from the standard 14-day change-of-mind cancellation right under UK consumer law.

This does not affect your rights if your item is faulty, damaged or not as described.

Choosing an ordinary, pre-designed product from our existing range does not automatically make it a personalised item.

All prices displayed on our website are in British Pounds Sterling (GBP).

The price payable is the price shown at checkout, including any applicable taxes and additional charges disclosed before payment.

Delivery charges, where applicable, will be displayed before you complete your order.

We accept payments through the secure payment methods available at our website checkout.

Payment must be completed before an order can be processed.

We do not directly store your full payment card details. Payments are handled securely by our chosen payment providers.

We may update our prices from time to time. Any changes will not affect orders that have already been accepted.

As many of our products are handmade, we may need time to prepare and assemble your order before dispatch.

Our current estimated processing times will be displayed on the relevant product pages or during checkout.

Processing times refer to the time needed to prepare an order before it is shipped and do not include delivery time.

We aim to dispatch orders within the stated timeframe. If a delay occurs, we will contact you as soon as reasonably possible.

Where a delivery date or timeframe has been agreed, your legal rights relating to delayed delivery will continue to apply.

We offer delivery to the destinations shown at checkout.

Shipping costs and available delivery methods will be displayed before you complete your purchase.

Once dispatched, you may receive a shipping confirmation email containing tracking details where available.

We take care to package our products securely to help ensure they arrive safely.

Delivery estimates are provided in good faith. However, unexpected delays may occasionally occur.

Unless a different delivery period has been agreed with you, we will deliver your order within 30 days of the contract being formed.

If your order is delayed or does not arrive, please contact us so we can investigate and arrange an appropriate resolution.

We remain responsible for your order until it reaches you or a person you have identified to receive it, subject to applicable consumer law.

Please ensure your delivery details are accurate when ordering. If you discover an error, contact us as soon as possible.

We want you to love your Charmed by Sunny purchase.

Your cancellation and return rights depend on whether your item is personalised or non-personalised.

Non-Personalised Items

For eligible non-personalised products purchased online, you have the right to cancel your order without giving a reason.

You may notify us that you wish to cancel at any time after placing your order and up to 14 days after receiving your goods.

For orders containing multiple items delivered separately, the cancellation period normally runs from receipt of the final item.

To exercise this right, contact us using the email address in Section 1 or use the cancellation form at the bottom of this page.

After notifying us of your cancellation, you must return the item within 14 days.

Unless otherwise agreed, customers are responsible for the direct cost of returning non-faulty items following a change-of-mind cancellation.

You may inspect an item as you would in a shop. If it has been handled beyond what is necessary to establish its nature, characteristics and functioning, we may make a lawful deduction for any resulting reduction in value.

Personalised Items

Products made to your specifications or clearly personalised for you are generally not eligible for cancellation or return simply because you have changed your mind.

This includes items created with individually selected initials, names or other custom design requirements.

However, if your personalised item arrives faulty, damaged or does not match the agreed description, your statutory consumer rights still apply.

Refunds for Change-of-Mind Cancellations

For eligible cancellations, we will refund the price of the returned products and the applicable standard outbound delivery charge.

If you chose a more expensive delivery service, we are not required to refund the additional cost above our least expensive standard delivery option.

Refunds will be issued within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier.

Where goods have not yet been dispatched, refunds will be issued within 14 days of your cancellation.

Refunds will normally be made using the original payment method, unless you expressly agree otherwise.

You will not be charged a fee for receiving a refund.

Every order is prepared with care, but if something isn't right, we're here to help.

If your item arrives damaged, faulty or different from what you ordered, please contact us.

Where possible, include:

• Your order number

• A brief description of the issue

• Clear photographs showing the problem

Photographs can help us understand and resolve the issue quickly, but they are not a requirement for exercising your statutory rights.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.

Depending on the circumstances, you may be entitled to a refund, repair or replacement.

For example, consumers generally have a short-term right to reject faulty goods within 30 days of delivery. Further rights may apply after this period.

Where goods are faulty or not as described, we will cover reasonable return costs where required by law.

These rights also apply to personalised products.

If your order has not arrived within the expected delivery timeframe, please contact us.

We will investigate the issue with the delivery provider and work towards an appropriate resolution.

If your order is lost before it reaches you, we will arrange a replacement or refund in accordance with your legal rights.

Our keychains and bag charms are intended to be used as decorative accessories.

To help keep your items looking their best, we recommend:

• Avoiding prolonged exposure to water, perfumes and harsh chemicals.

• Handling charms, beads and attachments with care.

• Avoiding excessive pulling or force.

• Storing accessories somewhere clean and dry when not in use.

Some products may contain small components that could pose a choking hazard.

Our accessories are not toys and should be kept away from young children and pets.

Please follow any additional care or safety instructions provided with individual products.

Nothing in these recommendations excludes our responsibility for products that are faulty or fail to meet applicable legal requirements.

From time to time, we may offer promotions, discount codes or special offers.

Unless otherwise stated:

• Discount codes must be applied at checkout.

• Discounts cannot be exchanged for cash.

• Promotional codes may have expiry dates or product restrictions.

• Only one discount code may be used per order.

Any material restrictions will be clearly explained as part of the relevant promotion.

We reserve the right to withdraw or amend future promotional offers, without affecting orders already accepted.

All original content on our website, including product photographs, branding, illustrations, graphics and written content, belongs to Charmed by Sunny or is used with appropriate permission.

You may not reproduce, distribute or commercially use our original content without prior written permission, except where permitted by law.

We take reasonable care in providing our products and services.

Nothing in these Terms & Conditions limits or excludes liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Nothing in these terms limits your statutory consumer rights.

We are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

We are not responsible for losses that are not reasonably foreseeable, or for business losses arising from purchases made solely for personal use, to the extent permitted by law.

We may update these Terms & Conditions occasionally to reflect changes to our business, products, services or legal requirements.

Any updated terms will be published on this page with a revised date.

The terms applicable to your purchase will generally be those in effect when your order was placed, unless a change is required by law or expressly agreed with you.

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the UK, you retain any mandatory protections provided by the laws applicable where you live.

You may bring legal proceedings in the courts available to you under applicable consumer law.

If you have questions about our products, an existing order or these Terms & Conditions, we'd love to help.

Charmed by Sunny

Email: hello@charmedbysunny.co.uk

Website: charmedbysunny.co.uk

Thank you for supporting Charmed by Sunny and choosing handmade!